Comfort Systems USA (Roanoke), Inc., a DBA of ShoffnerKalthoff MES, Inc.

Service Office Manager

Roanoke, VA

 

SKMES / Comfort Systems USA is the leader in performing a wide range of services, including the design and installation of quality commercial/industrial heating and air conditioning, stainless and sheetmetal fabrication, plumbing, millwright and electrical work plus complete ongoing maintenance services throughout Virginia, Tennessee and the Carolinas.

 

JOB DESCRIPTION

 

Comfort Systems USA is seeking a highly motivated Service Office Manager to join our team.  The ideal candidate is a dependable, organized, productive team player with the ability to oversee office staff, coordinate with management, and work well with others.  Excellent customer relations skills are required.  Candidate must also possess oral and written communication skills and basic computer knowledge, including Microsoft Office.

 

The Service Office Manager will coordinate and maintain the daily operation of the office, including but not limited to:

 

  • Direct and oversee dispatching and purchasing staff
  • Provide support to Service Manager, Project Manager and Sales Team
  • Process weekly billings to customers for service work performed
  • Review and approve service labor for payroll submission
  • Generate service quotes for customers
  • Interact with customers and technicians in a courteous and professional manner
  • Provide backup support to dispatching and purchasing staff as needed
  • Process permit applications and backflow reporting when required
  • Maintain electronic file storage system
  • Perform other office management duties as needed

 

QUALIFICATIONS

 

  • Excellent customer relations skills
  • Organization and time management skills
  • Willingness and ability to learn
  • Microsoft Office experience required
  • Office management experience preferred
  • Service office, dispatching or accounting, experience preferred
  • Industry-specific software experience preferred
  • Relevant college degree or courses preferred

 

BENEFITS

 

  • Competitive salary
  • No-Cost medical coverage for our employees
  • Company-paid short-term disability and life insurance
  • PTO (paid time off)
  • Full benefit package (medical, dental, vision, disability, accident, critical illness)
  • 401(k) with company match
  • Paid holidays
  • Profit sharing program

 

Equal Opportunity Employer, including disabled and veterans.

Equal Opportunity Employer, including disabled and veterans.
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